@extends('dashboard.layouts.app')

@section('title', 'Gestion des tickets de support - UAC eservices')

@section('page-title', 'Tickets de Support')

@section('breadcrumb')
    <li class="breadcrumb-item active" aria-current="page">Support</li>
@endsection

@section('content')
<!-- -------------------------------------------------------------- -->
<!-- Start Page Content -->
<!-- -------------------------------------------------------------- -->
<div class="row">
    <!-- Statistiques -->
    <div class="col-12 mb-4">
        <div class="row">
            <div class="col-md-3">
                <div class="card bg-primary text-white">
                    <div class="card-body">
                        <div class="d-flex align-items-center">
                            <div class="me-3">
                                <i class="fas fa-ticket-alt fa-2x"></i>
                            </div>
                            <div>
                                <h4 class="mb-0">{{ $stats['total'] }}</h4>
                                <small>Total</small>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
            <div class="col-md-3">
                <div class="card bg-warning text-white">
                    <div class="card-body">
                        <div class="d-flex align-items-center">
                            <div class="me-3">
                                <i class="fas fa-clock fa-2x"></i>
                            </div>
                            <div>
                                <h4 class="mb-0">{{ $stats['ouverts'] }}</h4>
                                <small>Ouverts</small>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
            <div class="col-md-3">
                <div class="card bg-info text-white">
                    <div class="card-body">
                        <div class="d-flex align-items-center">
                            <div class="me-3">
                                <i class="fas fa-cogs fa-2x"></i>
                            </div>
                            <div>
                                <h4 class="mb-0">{{ $stats['en_cours'] }}</h4>
                                <small>En cours</small>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
            <div class="col-md-3">
                <div class="card bg-success text-white">
                    <div class="card-body">
                        <div class="d-flex align-items-center">
                            <div class="me-3">
                                <i class="fas fa-check-circle fa-2x"></i>
                            </div>
                            <div>
                                <h4 class="mb-0">{{ $stats['fermes'] }}</h4>
                                <small>Fermés</small>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <div class="col-12">
        <div class="card">
            <div class="card-body">
                <div class="d-flex justify-content-between align-items-center mb-4">
                    <div>
                        <h4 class="card-title">Tous les tickets de support</h4>
                        <p class="card-subtitle mb-0">Liste complète de tous les tickets soumis.</p>
                    </div>
                    <button class="btn btn-outline-primary" type="button" data-bs-toggle="collapse" data-bs-target="#filtersCollapse">
                        <i class="fas fa-filter"></i> Filtres
                    </button>
                </div>

                <!-- Filtres -->
                <div class="collapse mb-4" id="filtersCollapse">
                    <div class="card card-body bg-light">
                        <form method="GET" action="{{ route('admin.support.index') }}" class="row g-3">
                            <div class="col-md-3">
                                <label for="search" class="form-label">Recherche</label>
                                <input type="text" class="form-control" id="search" name="search"
                                    value="{{ request('search') }}" placeholder="Sujet, problème, nom, email...">
                            </div>
                            <div class="col-md-2">
                                <label for="statut" class="form-label">Statut</label>
                                <select class="form-select" id="statut" name="statut">
                                    <option value="">Tous</option>
                                    <option value="Ouvert" {{ request('statut') == 'Ouvert' ? 'selected' : '' }}>Ouvert</option>
                                    <option value="En cours" {{ request('statut') == 'En cours' ? 'selected' : '' }}>En cours</option>
                                    <option value="Fermé" {{ request('statut') == 'Fermé' ? 'selected' : '' }}>Fermé</option>
                                </select>
                            </div>
                            <div class="col-md-2">
                                <label for="priorite" class="form-label">Priorité</label>
                                <select class="form-select" id="priorite" name="priorite">
                                    <option value="">Toutes</option>
                                    <option value="Basse" {{ request('priorite') == 'Basse' ? 'selected' : '' }}>Basse</option>
                                    <option value="Moyenne" {{ request('priorite') == 'Moyenne' ? 'selected' : '' }}>Moyenne</option>
                                    <option value="Haute" {{ request('priorite') == 'Haute' ? 'selected' : '' }}>Haute</option>
                                </select>
                            </div>
                            <div class="col-md-2">
                                <label for="poste_filter" class="form-label">Poste</label>
                                <input type="text" class="form-control" id="poste_filter" name="poste"
                                    value="{{ request('poste') }}" placeholder="Filtrer par poste">
                            </div>
                            <div class="col-md-2">
                                <label for="centre_filter" class="form-label">Centre</label>
                                <select class="form-select" id="centre_filter" name="centre">
                                    <option value="">Tous les centres</option>
                                    @foreach(\App\Models\Plainte::getCentres() as $key => $centre)
                                        <option value="{{ $key }}" {{ request('centre') == $key ? 'selected' : '' }}>
                                            {{ $centre }}
                                        </option>
                                    @endforeach
                                </select>
                            </div>
                            <div class="col-md-3">
                                <label for="agent_id" class="form-label">Agent assigné</label>
                                <select class="form-select" id="agent_id" name="agent_id">
                                    <option value="">Tous les agents</option>
                                    @foreach($agents as $agent)
                                        <option value="{{ $agent->id }}" {{ request('agent_id') == $agent->id ? 'selected' : '' }}>
                                            {{ $agent->name }} ({{ $agent->role->nom }})
                                        </option>
                                    @endforeach
                                </select>
                            </div>
                            <div class="col-md-2 d-flex align-items-end">
                                <button type="submit" class="btn btn-primary me-2">
                                    <i class="fas fa-search"></i> Filtrer
                                </button>
                                <a href="{{ route('admin.support.index') }}" class="btn btn-outline-secondary">
                                    <i class="fas fa-times"></i> Réinitialiser
                                </a>
                            </div>
                        </form>
                    </div>
                </div>

                <div class="table-responsive">
                    <table class="table table-striped table-hover">
                        <thead class="table-dark">
                            <tr>
                                <th>ID</th>
                                <th>Visiteur</th>
                                <th>Sujet</th>
                                <th>Informations complémentaires</th>
                                <th>Priorité</th>
                                <th>Statut</th>
                                <th>Agent assigné</th>
                                <th>Date de création</th>
                                <th>Actions</th>
                            </tr>
                        </thead>
                        <tbody>
                            @forelse($tickets as $ticket)
                                <tr class="{{ $ticket->statut == 'Fermé' ? 'table-secondary' : '' }}">
                                    <td>
                                        <strong>#{{ $ticket->id }}</strong>
                                    </td>
                                    <td>
                                        <div>
                                            <strong>{{ $ticket->visiteur_nom }}</strong>
                                            <br>
                                            <small class="text-muted">{{ $ticket->visiteur_email }}</small>
                                            @if($ticket->whatsapp_number)
                                                <br>
                                                <small class="text-success"><i class="fab fa-whatsapp"></i> {{ $ticket->whatsapp_number }}</small>
                                            @endif
                                        </div>
                                    </td>
                                    <td>
                                        <div class="text-truncate" style="max-width: 200px;" title="{{ $ticket->sujet }}">
                                            {{ $ticket->sujet }}
                                        </div>
                                    </td>
                                    <td>
                                        <div class="small">
                                            @if($ticket->personne_impliquee)
                                                <div><strong>Personne :</strong> {{ $ticket->personne_impliquee }}</div>
                                            @endif
                                            @if($ticket->poste)
                                                <div><strong>Poste :</strong> {{ $ticket->poste }}</div>
                                            @endif
                                            @if($ticket->centre)
                                                <div><strong>Centre :</strong> {{ \App\Models\Plainte::getCentres()[$ticket->centre] ?? $ticket->centre }}</div>
                                            @endif
                                            @if($ticket->organisme_specifique)
                                                <div><strong>Organisme :</strong> {{ $ticket->organisme_specifique }}</div>
                                            @endif
                                            @if(!$ticket->personne_impliquee && !$ticket->poste && !$ticket->centre && !$ticket->organisme_specifique)
                                                <span class="text-muted">Aucune information</span>
                                            @endif
                                        </div>
                                    </td>
                                    <td>
                                        @if($ticket->priorite == 'Haute')
                                            <span class="badge bg-danger">Haute</span>
                                        @elseif($ticket->priorite == 'Moyenne')
                                            <span class="badge bg-warning text-dark">Moyenne</span>
                                        @else
                                            <span class="badge bg-success">Basse</span>
                                        @endif
                                    </td>
                                    <td>
                                        @if($ticket->statut == 'Ouvert')
                                            <span class="badge bg-primary">Ouvert</span>
                                        @elseif($ticket->statut == 'En cours')
                                            <span class="badge bg-info">En cours</span>
                                        @else
                                            <span class="badge bg-secondary">Fermé</span>
                                        @endif
                                    </td>
                                    <td>
                                        @if($ticket->agentAssigne)
                                            <div>
                                                <strong>{{ $ticket->agentAssigne->name }}</strong>
                                                <br>
                                                <small class="text-muted">{{ $ticket->agentAssigne->role->nom }}</small>
                                            </div>
                                        @else
                                            <span class="text-muted">Non assigné</span>
                                        @endif
                                    </td>
                                    <td>
                                        <div>
                                            <strong>{{ $ticket->created_at->format('d/m/Y') }}</strong>
                                            <br>
                                            <small class="text-muted">{{ $ticket->created_at->format('H:i') }}</small>
                                        </div>
                                    </td>
                                    <td>
                                        <div class="btn-group" role="group">
                                            <a href="{{ route('admin.support.show', $ticket) }}" class="btn btn-sm btn-outline-primary" title="Voir les détails">
                                                <i class="fas fa-eye"></i>
                                            </a>

                                            @if($ticket->statut == 'En cours' && ($ticket->agentAssigne && (auth()->user()->role->nom === 'Administrateur' || $ticket->agent_assigne_id === auth()->id())))
                                                <a href="{{ route('support.chat', ['token' => $ticket->visiteur_token]) }}" class="btn btn-sm btn-outline-info" target="_blank" title="Accéder au chat">
                                                    <i class="fas fa-comments"></i>
                                                </a>
                                            @elseif($ticket->statut == 'Fermé' && (auth()->user()->role->nom === 'Administrateur' || $ticket->agent_assigne_id === auth()->id()))
                                                <a href="{{ route('support.chat', ['token' => $ticket->visiteur_token]) }}" class="btn btn-sm btn-outline-secondary" target="_blank" title="Consulter l'historique">
                                                    <i class="fas fa-history"></i>
                                                </a>
                                            @elseif($ticket->statut == 'Fermé')
                                                <span class="badge bg-secondary">
                                                    <i class="fas fa-lock"></i> Fermé
                                                </span>
                                            @endif
                                        </div>
                                    </td>
                                </tr>
                            @empty
                                <tr>
                                    <td colspan="9" class="text-center py-4">
                                        <div class="d-flex flex-column align-items-center">
                                            <i class="fas fa-inbox fa-3x text-muted mb-3"></i>
                                            <h5 class="text-muted">Aucun ticket trouvé</h5>
                                            <p class="text-muted mb-0">Ajustez vos filtres ou patientez pour de nouveaux tickets.</p>
                                        </div>
                                    </td>
                                </tr>
                            @endforelse
                        </tbody>
                    </table>
                </div>

                <x-pagination :paginator="$tickets" />
            </div>
        </div>
    </div>
</div>
<!-- -------------------------------------------------------------- -->
<!-- End PAge Content -->
<!-- -------------------------------------------------------------- -->
@endsection